Subject: Amount deducted.
From: Ahmed Alkinj <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 5 Nov 2020 02:24:13 -0700 (MST)

Hi Team, 

Ticket: 1636900 

Problem Statement: Amount deducted. 

Order Date: Oct 29, 2020 

Assistance Required: Need urgent Refund 

Issue Description: The customer tried to place an order on 9 Sep, 2020 ​i the order did not confirm and amount deducted. 

The successful transaction was deducted from a different bank account from the one which the three transactions were deducted. 
The order number #6237064992 successfully received by customer. 

Now, he reported that the amount has been deducted three times. Also, share the deduction details- 

Transaction ID: #FT20302471000876 and #FT20302631204650 #FT20302069413991 
Amount: SAR 71. 

Please check and advice. 

Thank you for your help 

Regards, 
Ahmed.k