Subject: Re: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 4 Nov 2020 07:36:31 -0700 (MST)

Hi Team, 

Any update on the below case. 

Kindly assist us to process the Knet ticket: 03601056 for order # 8397336837 . 

Regards, 
Fauzan 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, October 14, 2020 9:22:33 PM 
Subject: RE: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Any update here please 

From: Jessie Caparas <[email-masked]> 
Sent: Saturday, October 10, 2020 1:35 PM 
To: Mustafa Chakki <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Subject: FW: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837 
Importance: High 

Hi Mustafa, 

Kindly check. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 3:50 AM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837 
Importance: High 

External email sender, please take precaution. 

Hi Rashid, 

Kindly assist us to process the Knet ticket: 03601056 for order # 8397336837 . 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 1 October, 2020 12:42:53 
Subject: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 33.82 from his account however order status is on validation canceled. 

We have created the Knet ticket for the issue on 9/19/2020 however no action has been taken yet. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Knet ticket id - 03601056 

Case id - 1364432 

Order id - 8397336837 

Thank you for your help. 

Regards, 

Manish 

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