Subject: RE: Damage Item (WWD) / 6226424410
From: EcomRDC babyshop5 <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Bsj Nf <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Sulaiman Rehman <[email-masked]>
Date: Tue, 3 Nov 2020 08:54:50 +0000

Dear Sir,

When our delivery team contact the customer for item collection, he is saying item purchase in Riyadh moved to Jeddah.

Bsj Nf [email-masked]<mailto:[email-masked]> Harun,

As discussed, Please arrange delivery team for item collection, once you receive please  send to Riyadh warehouse.
Customer No-0581500118

Thanks & regards,
Akram Shaik
From: Sachin Maheshwari
Sent: Monday, November 02, 2020 7:04 AM
To: Fauzan Ahmad . Musalman; EcomRDC babyshop5
Cc: seeta.seeta; Rehan Khan; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; ArishLaila
Subject: RE: Damage Item (WWD) / 6226424410

Hi @EcomRDC babyshop5<mailto:[email-masked]> Akram,

Pls arrange for return processing.

Regards,
Sachin

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 1:04 PM
To: [email-masked]<mailto:[email-masked]>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Subject: Damage Item (WWD) / 6226424410
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6226424410
Order Date: Sep 22, 2020
Tracking ID: 14822206226424410
Item ID: 162037467 - - Juniors Maxim Travel System / WWD

Customer recieved the damaged item and shared the pic of the item. (PFA)
Kindly check and do the needful as customer is chasing us.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 19:28:00
Subject: Damage Item (WWD) / 6226424410

Hi Team,

Customer placed his order for "Juniors Maxim Travel System" but he received the damaged item so we've escalated to the warehouse regarding this item with the pictures but did not received any response from their side.

So we request you pleae do the needful as customer is chasing us again and again.

Order Date: Sep 22, 2020
Order ID: 6226424410
Tracking ID: 14822206226424410

Ticket number - 1530682

We are looking forward to your reply.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: [#1533802] - Inbound Call for Order ID: 6226424410
From: Bsj Nf <[email-masked]>
To: EcomRDC babyshop5 <[email-masked]>
Date: Mon, 26 Oct 2020 11:05:50 +0000

Please check the below mail explanatory and what will do support.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297

From: Akshay Berry
Sent: Monday, October 26, 2020 1:44 PM
To: Bsj Nf <[email-masked]>; Babyshop <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Navaz Nt <[email-masked]>; BS Cod Jeddah <[email-masked]>; Moosa Yusuf <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: RE: [#1533802] - Inbound Call for Order ID: 6226424410

Hi Harun,

The order was delivered in Riyadh, but now the customer has moved to Jeddah and he provided the below details.

Order Date: Sep 22, 2020
Order ID: 6226424410
Tracking ID: 14822206226424410
Mobile Number: 0581500118
Address: Jeddah, Al-Bawadi, City Junction Street, Sari Street

Hence, raised it to Jeddah team.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 2:32 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1533802] - Inbound Call for Order ID: 6226424410

Hi
Cs-Team
Please check the below order screen status we are unable to Jed-Bs-GDMS and check with the order in Riyadh territory. Kindly do the needful.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Akshay Berry
Sent: Monday, October 26, 2020 11:57 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1533802] - Inbound Call for Order ID: 6226424410

Looping @Bsj Nf<mailto:[email-masked]>

Kindly look into the same and update asap..

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 4:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1533802] - Inbound Call for Order ID: 6226424410

External email sender, please take precaution.
hello,
​
Problem Statement: Damaged Item

Order Date: Sep 22, 2020
Order ID: 6226424410
Tracking ID: 14822206226424410
Mobile Number: 0581500118
Address: Jeddah, Al-Bawadi, City Junction Street, Sari Street
​

Issue Description: Kindly note that the customer received the product damaged and wants to return it as soon as possible.
​
the problem in stroller wheel coming broken,

please update us,

Regards,
CS Team

On Tue, 29 Sep at 4:44 PM , Ali_masry <[email-masked]<mailto:[email-masked]>> wrote:
Problem Statement: Damaged Item

Order Date: Sep 22, 2020
Order ID: 6226424410
Tracking ID: 14822206226424410
Mobile Number: 0581500118
Address: Jeddah, Al-Bawadi, City Junction Street, Sari Street

Assistance Required:

Issue Description: Kindly note that the customer received the product damaged and wants to return it as soon as possible.

Regards,
CS Team

1533802:1125156