Subject: Re: Double amount deduction (No order Placed)
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Nov 2020 21:12:13 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Anju John" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Saturday, 31 October, 2020 10:47:00 
Subject: RE: Double amount deduction (No order Placed) 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Reddy Prasad ] 

Please reply! 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, October 30, 2020 7:44 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Mustafa Chakki <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]> 
Subject: Re: Double amount deduction (No order Placed) 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 18 October, 2020 12:51:24 
Subject: Fwd: Double amount deduction (No order Placed) 

Hi Mustafa, 

Please assist in investigating the below concern on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 September, 2020 19:49:00 
Subject: Double amount deduction (No order Placed) 

Hi Team, 

Ticket: 1485226 

Email: [ mailto:[email-masked] | [email-masked] ] 

Problem Statement: Double amount deducted (No order Placed) 

Order Date: Sep 7, 2020 

Assistance Required: Need urgent Refund 

Issue Description: The customer tried to place an order on 7 Sep, 2020 twice but no order have placed successfully. We can not see any order on 7 Sep, 2020. 

​ 

Also, the amount have been deducted two times as per the customer and did not receive it back till now. 

Transaction ID: 025130031957 and 025111030990 

Amount: KWD 5.600 and KWD 5.600 

Please check and advice. 

Thank you for your help 

Regards, 

Shivani 

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