Subject: Re: [#452685] RE: Refund rejected transaction /6226975945
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 09 Nov 2020 15:40:01 +0000

Hi Malik,  Good evening, hope you are well.   ​   Actually refund for 54 SAR was already processed for this transaction, on October 19.   ​   Below are the details:   Authorization Code  772334  Transaction Last Updated Date  October 19, 2020 1:22pm  Transaction Amount  54.00 ﷼ SAR  Reference Retrieval Number (RRN)  029309082283          Please let us know if you need any further assistance.     We'd appreciate if you can participate in 2-minute satisfaction survey to evaluate the service provided.      Stay safe and take care!  Viktoria Baranova  Operations manager    
                           
                            On
                            Mon, 9 Nov at  6:24 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi Harsh, 

  

 Please proceed with refund and confirm. 

  

 
Refund amount SAR 54

 

 
 Regards, 

 Malik Ismail 

 

 

  
 From: PayFort Operations Team <[email-masked]>
 
Sent: Monday, November 2, 2020 4:23 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#452685] RE: Refund rejected transaction /6226975945 

 

 
External email sender, please take precaution.

 

 

 
 
 Hi Malik,

 

  

 
 
 Good Evening! 

 
 
 ​ 

 
 
 ​Thank you for contacting Payfort. 

 
 
 ​ 

 
 
 ​Following your query we have investigated the transaction and confirm that there is no refund processed against this transaction, also we noticed that your trying to Capture the
 captured transaction which is getting decline and hence because of this process in order to proceed with the refund we need to do that from the processor backoffice. 

 
 
 ​ 

 
 
 ​If you wish us to proceed with processor backoffice option please let us know the refund amount? 

 

   

 

 

 ​ 

 
 
 Awaiting your confirmation on the same. 

 

 

 

 
Stay Safe

 

 
Best Regards,

 

 
 
 Harsh Kothari 

 
 
 Operation Analyst 

 

 

 
 
Phone: +971 45739800 (Option 2)

 

 Email: 
[email-masked] 

 

 

 

 

 A
 letter to our community 

 
 #stayUPBEAT 

 

  

 

 

On Mon, 2 Nov at 1:38 PM
, Malik Ismail <[email-masked]> wrote:

 

 
 Hi

@PayFort Operations Team, 

 

 

 
 
Please advise below refund status of as not showing on PayFort and rejected on our system but available on payment gateway.

 

   

 

6226975945

 

 
Fort ID 160095149300053981

 

 
Refund amount SAR 54

 

   

 

Regards,

 

 
Malik

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Thursday, October 22, 2020 1:56 PM 
To: Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund rejected transaction /6226975945

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Malik,

 

 

 

 

 
Can you please assist us in the below case.

 

 

 

 

   

 

 

 

 

Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, October 19, 2020 8:34:10 PM 
Subject: Refund rejected transaction /6226975945

 

 

 

 

 
 
Hi  Team,

 

 

 

 

Order number :6226975945

 

 

RMA: 1000025457

 

 

 

 
 
The customer didn't receive the refund due transaction has been rejected many times .

 

 

Kindly check and process the refund asap .

 

 

 

 
 
REgards,

 

 

Tawfik 

 

 

   

 

 

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