Subject: Ticket Assigned - Conversation with regine roque
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 12:18:38 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with regine roque regine roque                    Bot:  Hi again! Bot:  Please enter your name Customer:  regine roque Bot:  Hi Regine Roque ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6235919359 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:47 PM, 08th Nov                   Shakeeb                   Hi regine , Thank you for contacting us. My name is Shakeeb. How may I help you?           03:47 PM, 08th Nov                     regine roque                    Hi. I have ordered since Oct25 and I still havent received it           03:48 PM, 08th Nov                     regine roque                    I was chatting you for 3 consequtive days now           03:49 PM, 08th Nov                     regine roque                    And still no info update or even attemp of delivery from aramex           03:49 PM, 08th Nov                     regine roque                    Can I just cancel it now? Or can you deliver via different way?           03:50 PM, 08th Nov                   Shakeeb                   We apologise for the inconvenience you have faced           03:55 PM, 08th Nov                   Shakeeb                   Please allow me one moment to check           03:55 PM, 08th Nov                   Shakeeb                   we appreciate your patience           03:56 PM, 08th Nov                   Shakeeb                   Please  confirm with us is this your contact NO 0553834219 ?           03:56 PM, 08th Nov                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           03:59 PM, 08th Nov                     regine roque                    I want to cancel           04:00 PM, 08th Nov                     regine roque                    Aramex is very bad           04:00 PM, 08th Nov                     regine roque                    No delivery until now           04:00 PM, 08th Nov                     regine roque                    It is and I confirmed it already with you the other day           04:02 PM, 08th Nov                     regine roque                    I just want to cancel           04:02 PM, 08th Nov                     regine roque                    No more. It gives me stress. Cancel please.           04:04 PM, 08th Nov                   Shakeeb                   We apologise for the inconvenience you have faced           04:06 PM, 08th Nov                     regine roque                    I waited patiently. Your product is good but aramex stresses me.           04:07 PM, 08th Nov                   Shakeeb                   we will contact the courier partner to return the order, and will initiate the refund as soon as we get the order at the store           04:07 PM, 08th Nov                   Shakeeb                   We are really sorry you had to face this experience           04:08 PM, 08th Nov                   Shakeeb                   we will escalate the issue to the concerned department regarding your complaint           04:08 PM, 08th Nov                   Shakeeb                   Is there anything else I can help you with?            04:09 PM, 08th Nov                     regine roque                    Okay thank you. Tell them the a very bad feedback. I was told by two of your agent here that the courier will contact me but nothing. Then they put on the update that they cant reach me. But they whatsapp me. Liars.           04:09 PM, 08th Nov                     regine roque                    That's all. You will update me of the refund process?           04:10 PM, 08th Nov                   Shakeeb                   Sure  we will follow up with the concerned team regarding your refund           04:11 PM, 08th Nov                   Shakeeb                   and you will be updated as soon as the refund is initiated           04:12 PM, 08th Nov                   Shakeeb                   Is there anything else I can help you with?            04:12 PM, 08th Nov                     regine roque                    Or if ever. Can I just pick it up in carrefour stores? Is that possible?           04:12 PM, 08th Nov                   Shakeeb                   We are sorry, but as far as you have paid online so the refund will be processed to the same cared you paid from           04:16 PM, 08th Nov                   Shakeeb                   It was a pleasure assisting you. Thank you for shopping withus and have a wonderful day.           04:17 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1663763