Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 12:10:43 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237265151 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:36 PM, 08th Nov                     hi                    K           03:36 PM, 08th Nov                   Shakeeb                   Hi, Thank you for contacting us. My name is Shakeeb. How may I help you?           03:38 PM, 08th Nov                     hi                    Actually my order was cancelled without my permission           03:39 PM, 08th Nov                     hi                             03:40 PM, 08th Nov                   Shakeeb                   We apologise for the inconvenience you have faced           03:40 PM, 08th Nov                   Shakeeb                   Please allow me one moment to check           03:40 PM, 08th Nov                     hi                    Ok           03:40 PM, 08th Nov                   Shakeeb                   We appretiate your patience           03:41 PM, 08th Nov                   Shakeeb                   as per the courier partner, they have tried to contact you on the following NO 0508681993, However there was no reply           03:42 PM, 08th Nov                   Shakeeb                   so they have returned the order to the store           03:42 PM, 08th Nov                   Shakeeb                   we request you to please place new order and add the correct address and contact details           03:43 PM, 08th Nov                     hi                    I have not received any calls           03:44 PM, 08th Nov                     hi                    I have placed orders earlier also with the same mobile number and aramex courier has delivered it to me earlier also           03:46 PM, 08th Nov                     hi                    It was with the same address and mobile number           03:47 PM, 08th Nov                   Shakeeb                   We really apologise for the bad experience           03:50 PM, 08th Nov                   Shakeeb                   we request you to place new order as your order can not be reshipped after it was returned           03:51 PM, 08th Nov                     hi                    This time it's really a bad experience with centre point...           03:56 PM, 08th Nov                     hi                    If I order, I will not get the same offer again right ..           03:57 PM, 08th Nov                   Shakeeb                   We apologise as the offer is not available at the moment           04:01 PM, 08th Nov                   Shakeeb                   we are gonna contact our regarding your complaint and will get back to you on your Email ID as soon as possible           04:02 PM, 08th Nov                   Shakeeb                   Is there anything else I can help you with?            04:02 PM, 08th Nov                   Shakeeb                   It was a pleasure assisting you. Thank you for shopping withus and have a wonderful day.           04:06 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1663723