Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 12:09:32 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:47 PM, 08th Nov                     hi                    ok           03:47 PM, 08th Nov                   Shakeeb                   Hi, Thank you for contacting us. My name is Shakeeb. How may I help you?           03:47 PM, 08th Nov                     hi                    hi           03:47 PM, 08th Nov                     hi                    i just want to ask about my refund           03:47 PM, 08th Nov                     hi                    i have order before but they deliver wrong           03:48 PM, 08th Nov                   Shakeeb                   Please provide with the order NO so i can assist you better           03:48 PM, 08th Nov                     hi                             03:48 PM, 08th Nov                     hi                    the courier take already the wrong order but i still not get my refund           03:49 PM, 08th Nov                   Shakeeb                   Please allow me one moment to check           03:51 PM, 08th Nov                     hi                    ok           03:52 PM, 08th Nov                   Shakeeb                   We apologise for the inconvenience you have faced           03:52 PM, 08th Nov                   Shakeeb                   we would like to inform you that the return is in transit to the store           03:53 PM, 08th Nov                     hi                    ok           03:53 PM, 08th Nov                     hi                    what about my refund           03:53 PM, 08th Nov                     hi                    the cash 81           03:53 PM, 08th Nov                   Shakeeb                   and the refund will be processed as soon as the return is received at the store           03:53 PM, 08th Nov                     hi                    3 days already the courier take from my side           03:53 PM, 08th Nov                     hi                    how many days i need to wait to get my refund           03:54 PM, 08th Nov                   Shakeeb                   71 AED will be refunded to your my credit on our website           03:54 PM, 08th Nov                     hi                    ok           03:55 PM, 08th Nov                     hi                    how many days           03:55 PM, 08th Nov                     hi                    but i paid 10 aed also for cash on delivery           03:55 PM, 08th Nov                   Shakeeb                   We apologise as the payment cost is not refundable.           03:58 PM, 08th Nov                   Shakeeb                   we are gonna contact the concerned team to expedite the process and have you refunded as soon as possible           03:59 PM, 08th Nov                   Shakeeb                   Is there anything else I can help you with?            03:59 PM, 08th Nov                   Shakeeb                   It was a pleasure assisting you. Thank you for shopping withus and have a wonderful day.           04:06 PM, 08th Nov                     hi                    thank u           04:06 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1663716