Subject: Ticket Assigned - Conversation with lamiya mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 11:57:34 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lamiya mohammed lamiya mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lamiya mohammed Bot:  Hi Lamiya Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971589936254            03:30 PM, 08th Nov                     lamiya mohammed                    Thank you           03:30 PM, 08th Nov                   Shakeeb                   Hi lamiya , Thank you for contacting us. My name is Shakeeb. How may I help you?We apologise           03:32 PM, 08th Nov                     lamiya mohammed                    Hi Shakeeb           03:32 PM, 08th Nov                     lamiya mohammed                    I had placed for return 3 days back           03:32 PM, 08th Nov                     lamiya mohammed                    I wanted to know when will you collect back the product from me?           03:33 PM, 08th Nov                   Shakeeb                   Can you please provide me with the order ID so i can assist you better ?           03:34 PM, 08th Nov                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           03:39 PM, 08th Nov                     lamiya mohammed                    ?           03:40 PM, 08th Nov                   Shakeeb                   Can you please provide me with the order ID so i can assist you better ?           03:45 PM, 08th Nov                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           03:54 PM, 08th Nov                   Shakeeb                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:57 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1663674