Subject: Ticket Assigned - Conversation with sama abu jurji
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 11:49:42 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sama abu jurji sama abu jurji                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sama abu jurji Bot:  Hi Sama Abu Jurji ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by 
 card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  052201954            03:32 PM, 08th Nov                     sama abu jurji                    0502201954           03:32 PM, 08th Nov                   Shakeeb                   Hi sama , Thank you for contacting us. My name is Shakeeb. How may I help you?           03:33 PM, 08th Nov                     sama abu jurji                    hey shakeeb           03:33 PM, 0
 8th Nov                     sama abu jurji                    hope all is well           03:33 PM, 08th Nov                     sama abu jurji                    ive practically bought all my furniture from you so thank you for that           03:33 PM, 08th Nov                     sama abu jurji                    i got sets of plates and cups etc           03:33 PM, 08th Nov                     sama abu jurji                    they were all shattered when i received them so then I placed a return order           03:33 PM, 08th Nov                     sama abu jurji                    buthavent heard back yet           03:33 PM, 08th Nov                     sama abu jurji                    its not that iwant tp return them just want o exchange           03:33 PM, 08th Nov                   Shakeeb                   We apologise for the inconvenience you have faced and the late reply           03:36 PM, 08th Nov                   Shakeeb                   Can you please provide me 
 with the order ID so i can assist you better ?           03:36 PM, 08th Nov                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           03:40 PM, 08th Nov                   Shakeeb                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:44 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1663638