Subject: RE: Proof Of Delivery / 9787427257
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 8 Nov 2020 07:37:41 +0000

@Apoorv Joshi<mailto:[email-masked]>

This has been refunded.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 7, 2020 2:44 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Proof Of Delivery / 9787427257

External email sender, please take precaution.
Hi Team,

Please assist in getting the POD on the below case. When we asked Aramex to share the POD with signature and ID proof they shared with us an eml file, since we could not open it we asked them to share it with us in PDF or Jpg/PNG format. They responded that they do not have POD later. Please find attached the file they shared with us.

Customer is denying receiving this order while as per tracking it is successfully delivered.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 October, 2020 13:04:11
Subject: Proof Of Delivery / 9787427257

Hi Team,

The customer has placed his order on Jun 12, 2020 and as per the tracking number the order has been delivered. However, the customer claim that he did not received his order so we have escalated to the courier team and ask them to provide us the proof of delivery.
So first they've provide us the Proof Of Delivery but it was not visible so we've asked them to provide us the proof of delivery in JPG or PDF file so courier team replied "POD is not available confirmed with customer shipment received".

We've informed the same thing to the customer but customer is still saying that order has not delivered and he is asking for a call.

So we request you please do the needul and help us to resolve this case.

Order Date: Jun 12, 2020
Order ID: 9787427257
Tracking ID: 45910785104

Delivery Date: Jul 15, 2020

Ticket number - 1598957

We are looking forward to your reply.

Regards
Rehan

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