Subject: Re: Refund not initiate / 9600879013
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 28 Oct 2020 20:42:10 -0700 (MST)

Hi Team, 

The case has pending with us since 20 days but still the issue has not resolved. 
So we request you please do the needful and help us to resolve this issue. 

Ticket number - 1567776 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 17, 2020 10:53:56 AM 
Subject: Refund not initiate / 9600879013 

Hi Team, 

The customer raised his return request from 2 orders 9600879013 and 9601948959 but he returned his all items from both orders under 1 AWB(46037313523) so we've escalated to the warehouse regarding the information of received item and they've informed us only for 1 order(9601948959). 

Please note, customer confirmed with us that he returned his all items together. 
So we request you please do the needful and help us to resolve this case. 

Under this order he returned his all items. 
Order ID: 9601948959 
Tracking ID: 46037313523;I09E0EE 

The return request has been raised from this order. 
Order ID: 9600879013 
Tracking number: 46037313593: I09E0F3 

We are looking forward to your reply. 

Regards 
Rehan