Subject: Re: Order cancellation / Refund 6485887456
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Arjun Thapa <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 28 Oct 2020 07:08:45 -0700 (MST)

Hi Athar, 

Yes the below details match with the customer's details. 

PFB customer's bank details and initiate the refund the soonest, as the customer is threatening now to escalate the case to the MOC. 

Account's holder name : Khaled Hamid Al-Harbi 
Account number : 324608010085065 
IBAN number :SA8480000324608010085065 
Bank's Name : Al Rajhi Bank 

Regards 
Shakeeb 

From: "Mohammed Athar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Arjun Thapa" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 27, 2020 3:06:44 PM 
Subject: RE: Order cancellation / Refund 6485887456 

Hi Team, 

Please check with the customer his name & account number as per the below. If the below details are matching with the customer then please provide his bank details to proceed with the manual refund. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

11/08/2020 	

21/12/1441 	

10:55 	

Transfer Within AL-Rajhi 	

Name-1: خالد حميد حميد الحمر/Name-2: خالد حميد حميد الحمراني الحربي/CA: 324000010006080085065 	

669.00 

Thanks & Regards, 

Athar Mohammed, 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, October 27, 2020 6:34 AM 
To: Jessie Caparas <[email-masked]>; Mohammed Athar <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Arjun Thapa <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order cancellation / Refund 6485887456 

External email sender, please take precaution. 

Hi Team, 

PFA customer has shared proof of transferring the amount and he is asking for the refund now. 
the customer is chasing us constantly. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Arjun Thapa" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 18, 2020 6:33:33 PM 
Subject: RE: Order cancellation / Refund 6485887456 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

Are you able to refund this customer? 

It got delivered and customer deposited the amount. 

Again, the customer got a message from us saying he was charged as of October 2 nd . 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 1:13 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order cancellation / Refund 6485887456 

Hi Jessie, 

Please find the below credit in our bank account. 

Thanks & Regards, 

Athar Mohammed, 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 10:47 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order cancellation / Refund 6485887456 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] [ mailto:[email-masked] | 
@Arjun Thapa ] 

Can you please advise if we have receive a transfer from this customer? 

Value: SAR 699.60 

Order ID 6485887456 

Customer Name: Khalid Alhamrani 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 10:25 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order cancellation / Refund 6485887456 

External email sender, please take precaution. 

Hi Team, 

Please advise gerading the following 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 8:08:55 AM 
Subject: Order cancellation / Refund 6485887456 

Hi Jessie. 

Order Created: Apr 25, 2020 
Order : 6485887456 

Total Price: SAR669.60 

Issue description : the customer placed the order on Apr 25th, and he emailed us on July 15th stating that he got the order and the refund, so we advised him to transfer the amount to (Landmark Arabia) bank account and as per him he transferred the amount on August 11th. 
the issue is now the customer came back and saying the amount has been deducted from his account again and as per hybris we can see the amount has been captured on Oct 2nd. 

Assistance required : Please advise if we can get the order cancelled and have the refund initiated to the customer. 

Regards 
Shakeeb 

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