Subject: RE: KNET REFUND(1538446)
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Tue, 27 Oct 2020 12:28:52 +0000

SECOND REFUND DONE.

Original Transaction ID202025155145089
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Oct 27 15:28:29 AST 2020Post Date1027
Transaction ID202030100854759Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******3631Card ExpirationNov , 2023
Transaction Amount23.500Currency Code414
Merchant Track ID159948967300059378Result CodeCAPTURED
Host Response00Authorization Code057556
AVS ResponseCVD2 Validation Repsonse
Reference ID030197000315STAN ID852998
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 18, 2020 4:06 PM
To: Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Re: KNET REFUND(1538446)

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 18 October, 2020 18:27:28
Subject: Re: KNET REFUND(1538446)

Hi Team,

With reference to ticket number 1538446.

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited to customer account. As per the hybris there is only once order with order number 8201978243 for the Sep 07, 2020 for which the refund has been processed.

Transaction id shared by the customer has been attached for deduction of amount twice. Customer is waiting for second refund.

Kindly check and advise for the further process.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 October, 2020 10:31:59
Subject: KNET REFUND(1538446)

Hi Team,

With reference to ticket number 1538446.

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited to customer account. As per the hybris there is only once order with order number 8201978243 for the Sep 07, 2020 for which the refund has been processed.

Transaction id shared by the customer has been attached for deduction of amount twice. Customer is waiting for second refund.

Kindly check and advise for the further process.

Regards,
Abhishek Borgaonkar

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