Subject: Re: Return Item Issue / 9602025904
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Eugene ocoy <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 22 Oct 2020 07:49:04 -0700 (MST)

Hi Imran, 

Kindly advise on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Eugene ocoy" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 19 October, 2020 18:01:03 
Subject: RE: Return Item Issue / 9602025904 

Hi Mohd, 

Under AWB # 46037326635 we have only order # 9600899536 and processed done. 

	

RMA 

Number 	

Customer Order 	

Return Date 	

Receipt Date 	

Item Id 	

Item Description 	

Concept 	

Expected 

Qty 	

Received 

Qty 

43402253 	

9600899536 	

10-Sep-2020 	

13-Sep-2020 	

161621693 	

2506-515-17620-PINK-SHOES-FORMAL-36EU 	

2 	

1 	

1 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Mohd Imran <[email-masked]> 
Sent: Monday, October 19, 2020 11:09 AM 
To: Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Return Item Issue / 9602025904 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Deepak Damodaran ] 

Please help to get this case closed and process RMA. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 9:48 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Item Issue / 9602025904 

External email sender, please take precaution. 

Hi Team, 

Orer Number: 9602025904 

Customer returned 2 orders under a single tracking: 46037326635;I09E457. The orders that were returned are 9602025904 and 9600899536. We raised a Child ticket for the same to confirm if they have received both order items, however, they mentioned that they only received items for one order which is 9600899536 and the RMA under this order has been successfully processed. The child ticket id is: 1584406. 

Customer has confirmed returning item for both orders.The RMA that needs to be processed is 1000000405, refund amount is AED 129. 

Please advise regarding this case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 17 October, 2020 15:49:04 
Subject: Return Item Issue / 9602025904 

Hi Team, 

The customer raised his return request from 2 orders 9602025904 and 9600899536 but he returned his all items from both orders under 1 AWB( 46037326635 ) so we've escalated to the warehouse regarding the information of received item and they've informed us only for 1 order(9600899536). 

Please note, customer confirmed with us that he returned his all items together. 

So we request you please do the needful and help us to resolve this case. 

Under this order he returned his all items. 

Order ID: 9600899536 

Tracking ID: 46037326635;I09E457 

The return request has been raised from this order. 

Order ID: 9602025904 

Tracking number: 46037522414 

We are looking forward to your reply. 

Regards 

Rehan 

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