Subject: Re: Collection Approval - 8399515453
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 21 Oct 2020 21:28:06 -0700 (MST)

Hi Sachin, 

Customer has responded, they wish to return the item for a refund. Please assist in arranging collection on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 6 October, 2020 15:25:06 
Subject: Re: Collection Approval - 8399515453 

Hi Sachin, 

Thank you for your advise on this. 

I will ask the customer and will update you if they agree for someone from our team to visit and help with Intsallation. 

Thank you. 

Regards, 
Apoorv 

From: "sachin maheshwari" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 6 October, 2020 15:05:55 
Subject: RE: Collection Approval - 8399515453 

Hi Apoorv, 

This is not a fault case. 

Note – During installation, both side has to be squeezed to fit within the space, which means the alignemt will become inline to hold the lock. 

We can ask our team to visit customer place in help with installation of same (if he agrees). 

If he still insist on return, pls ensure that it is with original packing. 

Regards, 

Sachin 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, October 6, 2020 1:27 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Collection Approval - 8399515453 

External email sender, please take precaution. 

Hi Sachin, 

Hope you are doing good. 

With reference to the order number: 8399515453 

Item ID: 161855597 - - Summer Infant Stairway Gate 

Kuwait order created on Aug 26, 2020 and delivered on Sep 2, 2020. Customer contacted via Chat and reported that the item is faulty. The lock is far from the gate and does not reach it. Customer also mentioned that they contacted earlier over call and was told that a return will be arranged but until now they have not received any call for collection. Please find attached the image of the item customer has shared. 

Item Refund Value is KWD 32.40. 

Customer History: This is customer's first time ordering with us. 

Assistance Required: Please advise if the collection can be approved for this and if so, please assist in arranging the collection. 

Thank you for your help! 

Regards, 

Apoorv 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com