Subject: Re: RTS_OnlineReturnReport (22).xlsb
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 21 Oct 2020 00:14:00 -0700 (MST)

DONE 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, October 21, 2020 12:23:49 PM 
Subject: FW: RTS_OnlineReturnReport (22).xlsb 

Team, 

Please share the voucher for the order# 6231269018. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mohammed Ahmed <[email-masked]> 
Sent: Wednesday, October 21, 2020 10:45 AM 
To: Namrita Kanjani <[email-masked]>; Akshay Berry <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Cc: Mona Alkaabi <[email-masked]>; Max Bukariya <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]> 
Subject: Re: RTS_OnlineReturnReport (22).xlsb 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: V25-1XAE-83GA-WW79-X|Start Date: 21.10.2020 00:00:00|End Date: 21.01.2021 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A 

Value: 149 SAR|Minimum Threshold Value: 150 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 

Mohammed Zeeshan Ahmed 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

From: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, October 21, 2020 at 9:34 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Mohammed Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] >, Max Bukariya < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RTS_OnlineReturnReport (22).xlsb 

[ mailto:[email-masked] | @Mohammed Ahmed ] 

Regards, 

-- 

Namrita Kanjani 

E-Commerce Content Merchandiser 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172143 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, October 20, 2020 at 5:49 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] >, Max Bukariya < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RTS_OnlineReturnReport (22).xlsb 

Looping [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] Please issue a manual refund voucher for SAR 149 threshold SAR 150 against order# 6231269018 valid for 3 months for Max items only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 3:51 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] >; Max Bukariya < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RTS_OnlineReturnReport (22).xlsb 

Thanks, Akshay. Will communicate the same to stores. 

In the case, please provide a manual refund for the remaining amount in the scenario as the cashier is new and failed to inform the customer. 

Regards, 

Abhi 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 10:45:23 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] >; Max Bukariya < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RTS_OnlineReturnReport (22).xlsb 

Hi [ mailto:[email-masked] | 
@Abhilash ] , 

The customer was using the refund voucher which she received while returning the items in the store and not the online credit. 

As you know the refund voucher cannot be used partially for the purchases as it is a 1 time use only. Hence the voucher is now null and void. Request you to kindly cascade to the store teams to avoid any confusion and further escalations. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 10:07 AM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] >; Max Bukariya < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RTS_OnlineReturnReport (22).xlsb 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check and revert on this please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 10:07 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] >; Max Bukariya < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RTS_OnlineReturnReport (22).xlsb 

Dear Jessie, 

Kindly advice on how the customer can get back the remaining refund amount. 

Regards, 

Abhi 

From: Max Bukariya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 5:01 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: RTS_OnlineReturnReport (22).xlsb 

	

RIYAS 

MAX BUKARIYA (60253) 

Mob: +966 504259605 

Ext : 6548 

From: Max Bukariya 
Sent: Thursday, October 15, 2020 10:17 PM 
To: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mona Alkaabi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RTS_OnlineReturnReport (22).xlsb 

Dear mr abhilash, 

Please find the attached online returns reports, the customer was buying 40 SR goods through online credit note which is 189.96 SR. 

The remaining 149 SR not credited back to her online application 

. 

Order no:6231269018 

Credit note amount: 189.96 

Buying amount thru credit note : 40 SR 

Remaining to credit online application: 149.96 

As per the customer remaining amount not received the max online application. 

Kindly advise…. 

	

RIYAS 

MAX BUKARIYA (60253) 

Mob: +966 504259605 

Ext : 6548 

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