Subject: Re: The amount has been deducted without any placing order
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Tue, 20 Oct 2020 15:00:14 -0700 (MST)

HI Malik, 

Please find the bank details. 

Account holder's name: Maher Eid Abdel Rahman Al-Sobhy 
The bank's name: Al-Rajhi Bank 
Branch name: Badr 230 
Account number: 230608010097717 
IBAN: SA4180000230608010097717 
Account type: Current 

Regards. 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Tuesday, October 20, 2020 11:43:52 AM 
Subject: RE: The amount has been deducted without any placing order 

Thanks Athar. 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] , please get customer’s bank details. 

Regards, 

Malik 

From: Mohammed Athar <[email-masked]> 
Sent: Tuesday, October 20, 2020 10:10 AM 
To: Malik Ismail <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Mohd Zafar <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: The amount has been deducted without any placing order 

Hi Malik, 

FYI 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

03/05/2020 	

10/09/1441 	

02:18 	

Merchant Payment 	

P1000000000004704977/JOJ99YK1588461327294 Payment 	

2,037.39 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 8:55 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: The amount has been deducted without any placing order 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Please check and confirm if amount received. 

Tnx ID P1000000000004704977 

Date May 3, 2020 

Amount SAR 2069.99 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 2:21 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: The amount has been deducted without any placing order 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to SADAD transaction ID: P1000000000004704977 

Kindly assist us if the amount has captured. 

Total Price: SAR2069.99 

Deduction Date: May 3, 2020 

Regards, 

Fauzan 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 29, 2020 10:29:41 AM 
Subject: The amount has been deducted without any placing order 

Hi Team 

Problem Statement: The amount has been deducted without any placing order 

Deduction Date: May 3, 2020 

Order ID: [ mailto:[email-masked] | [email-masked] ] 

Total Price: SAR2069.99 

Assistance Required: Need to check and refund 

​ 

Issue Description: The customer calming that the amount has been deducted and the order did not complete and now he demanding the refund and he has sent for us a transaction ID with details so we request that please do the needful 

Regards 

Hafizullah 

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