Subject: Re: RE: Order not delivered (RTO) #6221801777Escalations Dxbteam <escalFauzan Ahmad . Musalman <[email-masked]>[email-masked]>
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 21:25:34 +0000

Dear Jessie,        As your query has been addressed and resolved, we are proceeding with the ticket # 165242 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.      An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.          Unfeigned Regards,     Ankit Mahajan  Sr. Technical Engineer  Contact #:- +91 70-6595-6595                      Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or omissions in the contents of the message.     
                           
                            On
                            Sat, 17 Oct at  1:38 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks! 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, October 17, 2020 12:37 AM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Order not delivered (RTO) #6221801777Escalations Dxbteam <escalFauzan Ahmad . Musalman <[email-masked]>[email-masked]> 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 As per your concern, we have updated the shared AWB. Please check and let us know if any further assistance is required from our end. 

 

   

 
 {   "customer_shipment_id": "622180177723999991",   "customer_shipment_status": "NDR",   "customer_shipment_sub_status": "NDR",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-06-11 14:57:00",   "entry_type": "Hybris",   "order_id": "6221801777",   "chargeable_weight": "2.4025",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "CRDSAL0064430820",   "reference_number": "CRDSAL0064430820" }  

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions 

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

  

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Fri, 16 Oct at 10:18 AM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Pls change the status. 

 

   

 

 

 
 
Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: FarEye Support <[email-masked]>
 
Sent: Thursday, October 15, 2020 9:24 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Order not delivered (RTO) #6221801777Escalations Dxbteam <escalFauzan Ahmad . Musalman <[email-masked]>[email-masked]> 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Vishwajeet, 

 

 

 

 
 
 Please share your confirmation for the above request, so that we can proceed further accordingly. 

 

 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/e3a9255e26a739e60792d9172014637306954f1bf11475851c00a5a772cde924 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

 

   

 

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 
 
 Digital Disruptor 

 

  

 
 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
165242:211857

 

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

165242:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com