Subject: Re: RE: Refund / Returned order / 6224901950
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 14:00:54 +0000

Dear Ahmed/Jessie,     As conveyed in our earlier mail, we would like to inform you that we received the update status "Return to Origin" for this AWB from SaudiPost whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, request you to send the correct update status for the shipments as per the current mapping in our system.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 19 Oct at  1:41 PM
                            ,  Ahmed A. Saleh <[email-masked]>  wrote:
                             
 Dears, 

  

 The item is returned to origin, I could not find any technical issue here

 

 

Ahmed Amin Saleh

 
 Software Engineer 

 Mob. +966565795983 

 Land Line: 011289 8757 

 Ext. 18757 

 

 

 

 

  

 
  
 From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Monday, October 19, 2020 10:44 AM 
To: saad i. binshuwayyi <[email-masked]>; Belal A. Bakheet <[email-masked]>; FarEye Support <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>; Ahmed A. Saleh <[email-masked]> 
Cc: [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6224901950 

 

 @Ahmed A. Saleh 

 

 For your help on the below please. 

 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: saad i. binshuwayyi <[email-masked]>
 
Sent: Monday, October 19, 2020 11:14 AM 
To: Belal A. Bakheet <[email-masked]>; Jessie Caparas <[email-masked]>; FarEye Support <[email-masked]>;
 abdulaziz s. al-hadi <[email-masked]> 
Cc: [email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; seeta.seeta <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6224901950 

 

   

External email sender, please take precaution.

 

Hi all

 

An attempt was made to deliver the shipment, but the customer closed more than once

 

 

 
 
Regards,

 
 
Saad

 

 

 

From:
Belal A. Bakheet <[email-masked]>
 
Sent:
Sunday, October 18, 2020 4:51 PM 
To:
Jessie Caparas‏ <[email-masked]>;
FarEye Support‏ <[email-masked]>;
abdulaziz s. al-hadi‏ <[email-masked]>;
saad i. binshuwayyi‏ <[email-masked]> 
Cc:
[email-masked];
[email-masked]; Escalations Dxbteam‏
 <[email-masked]>;
[email-masked];
[email-masked]; seeta.seeta‏ <[email-masked]> 
Subject:
RE: RE: Refund / Returned order / 6224901950

 

 

   
 
 Jessie – please add SAAD all the times in your emails !! 

  

 
 Kind Regards, 

 

 

 بلال علي بخيت 

 

 
 
مدير مبيعات تنفيذي للشركات

 
 
مبيعات الشركات

 

 
 
Belal A. Bakhit

 
 
Director of  Corporate Sales

 

 
 
Corporate Sales

 

 
 
M. +966 59 944 0011 | T. +966
 11 289 7760

 

 
 
E. [email-masked]
| P. www.sp.com.sa

 

 

 

 

@saudipost | 92 000 57 00

 

 
  
 Save a tree. Don’t hit print 

 

  

 

 

 
From: Jessie Caparas [mailto:[email-masked]]
 
Sent: Sunday, October 18, 2020 2:47 PM 
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]> 
Cc: [email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; seeta.seeta <[email-masked]> 
Subject: RE: RE: Refund / Returned order / 6224901950 
Importance: High 

 

   

@Belal A. Bakheet
@abdulaziz s. al-hadi

 

 
 Please push the correct update as per Fareye team. 

 

 Check the below email for more details. 

 

 Tracking ID CRDSAL0069228320 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Sunday, October 18, 2020 12:47 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked]; 
[email-masked]; seeta.seeta <[email-masked]> 
Subject: Re: RE: Refund / Returned order / 6224901950 

 

   

External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 18 Oct at 2:14 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Greetings from FarEye! 
 
We would like to inform you that we have received your concern regarding the order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further. 
 
We are happy to help 
 
Greetings from FarEye! 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 18 Oct at 1:56 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 The portal shows out for delivery for this order. 

 

 

 
 Please update as RTO delivered. 

 

 

 
 23/09/2020        10:29   

 

   

 

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Sunday, October 18, 2020 8:22 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: Refund / Returned order / 6224901950

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Jessie,

 

 

 

 

 
With reference to order #6224901950

 

 

Order Date:  Sep 17, 2020

 

 

Tracking ID: CRDSAL0069228320

 

 

 

 

 
The order has been returned to WH (RTO) on 23 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards.

 

 

Shakeeb

 

 

 
 
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Disclaimer: 
This email has been sent from Saudi Post Organization. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. 
If you are not an intended recipient, please notify the sender and delete this email from your system.

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
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