Subject: Re: RE: Refund / Returned order / 6227624281
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 04:46:04 +0000

Dear Jessie,     Greetings from FarEye!   We would like to inform you that we have received your concern regarding status change as RTO Delivered, we are working on it & we will update you very soon.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8c1aacf3ef86a6fe84d649288f51349952c16e46371da553bf4784f2b918f6b2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 19 Oct at  9:57 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 The portal shows this order as Undelivered. 

 

 Kindly update as RTO delivered. 

 

 04/10/2020        12:04 

 

  

 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Shakeeb Arsalan <[email-masked]>  
Sent: Monday, October 19, 2020 7:24 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund / Returned order / 6227624281 

 

   

External email sender, please take precaution.

 

 
 
 Hi Jessie, 

 

   

 
 With reference to order #6227624281 

 
 
 Order Date:  Sep 26, 2020 

 
 
 Tracking ID: CRDSAL0073676920 

 

   

 
 The order has been returned to WH (RTO) on 4th October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards. 

 
 
 Shakeeb 

 

 
 
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