Subject: RE: Refund issue /// 7403420969
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 07:57:04 +0000

Hi Seeta,

Please check RMA number: 1000081517

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, October 17, 2020 8:35 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund issue /// 7403420969

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 2:19:17 PM
Subject: Refund issue /// 7403420969

Hi Team,

Problem Statement: Late refund

Order Date: Sep 9, 2020
Order ID: 7403420969
RMA: 43438002
Tracking ID: 45443721002

Assistance Required: Need urgent Refund

Issue Description: The customer reported that she returned 1 item to the courier team and they did not provide her return slip or tracking id.

The tracking id which is on hybrid showing "IN_VALID"

The return item is 162336858 - - Charlotte Reid London Glossy Quilted Satchel Bag and cost of it is BHD 11.9

Also, the WH informed that they did not find any details to process return and asking for return POD.

Kindly check and look into this.

Thank you for your help

Regards,
Shivani

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