Subject: C&C order to be cancelled #7403383011
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sat, 17 Oct 2020 07:27:06 -0700 (MST)

Hi Team, 

Ticket: 1492555 Child ticket:1516807 

Problem Statement: Late Shipping (CLICK AND COLLECT) 
Order Date : Sep 16, 2020 
Order ID: 7403383011 
Tracking ID: No Consignment 
Store Code: Splash 21023 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Sep 16, 2020 and till now he has not received the order. As per the hybris the there is No Consignment ready. we have got update from chidl ticket that ( This is to inform that as per operations team there is some technical issue for this order so they are going to cancel this order . ) 19 days ago and still not canclled (PFA). 
Kindly check and assist us in thid case. 

Regards, 
Fauzan