Subject: Re: Order cancellation / Refund 6485887456
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 16 Oct 2020 23:25:16 -0700 (MST)

Hi Team, 

Please advise gerading the following 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, October 7, 2020 8:08:55 AM 
Subject: Order cancellation / Refund 6485887456 

Hi Jessie. 

Order Created: Apr 25, 2020 
Order : 6485887456 
Total Price: SAR669.60 

Issue description : the customer placed the order on Apr 25th, and he emailed us on July 15th stating that he got the order and the refund, so we advised him to transfer the amount to (Landmark Arabia) bank account and as per him he transferred the amount on August 11th. 
the issue is now the customer came back and saying the amount has been deducted from his account again and as per hybris we can see the amount has been captured on Oct 2nd. 

Assistance required : Please advise if we can get the order cancelled and have the refund initiated to the customer. 

Regards 
Shakeeb