Subject: Re: RE: Delay in update the NDR Status // 6222541959
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 02:48:45 +0000

Dear Jessie,     Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Fri, 16 Oct at 12:36 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.  

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shailesh Bisht,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 15 Oct at  8:47 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 

 Greetings!! 
   
 Let us check the above-shared case and we will revert you soon with an update. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4b3d4c0cc137b37ed0b037f3fd5e1fe61b8ede1308991d21e6842f2c4c963c8b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks & Regards,  
   
 Priyanka Yadav | Technical Engineer  
   
 FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595 

Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 15 Oct at  8:39 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Kindly update the order as RTO delivered. 

 

 19/09/2020        13:25 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 6:50 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Delay in update the NDR Status // 6222541959 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  Sep 8, 2020 

 
 
 Order ID: 6222541959 

 
 
 Tracking ID: CRDSAL0064001220 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Sep 8, 2020, and shipped with Saudi Post under tracking (CRDSAL0064001220). Now as per Saudi Post the shipment has been returned to WH on
Sep 19, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 October, 2020 10:25:50 
Subject: Delay in update the NDR Status // 6222541959

 

   

 

 Problem Statement: Delay in update the NDR Status 

 

   

 
 Order Date: Sep 8, 2020 

 
 
 Order ID: 6222541959 

 
 
 Tracking ID: CRDSAL0064001220 

 
 
 Assistance Required: Need to update as NDR. 

 

 

 
 Issue Description: The order has been return to the Origin on 19 Sep. but still not marked as NDR.  

 
 
 so kinldy do the needful ASAP.  

 

 

 

 

 Regards, 

 
 
 Syed Ataullah 

 

   

 

   

 

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