Subject: RE: Refund approval/ 6477051945
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 15 Oct 2020 19:12:46 +0000

Hi Seeta,

Please monitor JIRA ticket https://landmark.atlassian.net/browse/REL-116339

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, October 15, 2020 2:40 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Refund approval/ 6477051945

External email sender, please take precaution.
Hi Team,

Subject: Refund approval.

With reference to order number: 6477051945
Order date: Apr 4, 2020
Return tracking id: 45943196036
Total order value: SAR491.50
Returned item value: SAR 142
Assistance required: Provide the refund approval.

The customer has emailed us claiming that he has returned 3 items under the tracking id 45943196036 for RMA 23549060  but the AWB is cancelled due to COVID-19.

Case history: The case is pending for a month and since then the case was raised to the jira team for the refund but they did not process the refund.
Customer history: He contacted us on 9 Sep 2020  and this is his second order with us.

we request you to look into the concern and provide us the refund approval so that we can process the refund manfully.

Thanks & Regards,
Seeta Kunwar
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