Subject: RE: RE: Order not delivered (RTO)
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Date: Wed, 14 Oct 2020 13:42:49 +0000

Dear Team @FarEye Support<mailto:[email-masked]>

Pls change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Wednesday, October 14, 2020 11:53 AM
To: Malik Ismail <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Jagmohan Urmaliya (TCS) <[email-masked]>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Malik,

In order to proceed further, we need confirmation from Vishwajeet.

@Vishwajeet please confirm on it

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f305b65eb5c6db6f92a0aebcbf3a8292cb50b992e43014b191ecc7f9c932bcf3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff305b65eb5c6db6f92a0aebcbf3a8292cb50b992e43014b191ecc7f9c932bcf3&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce461a67949e54659c95a08d870162152%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382587636695144&sdata=Gp%2FJkgnUh6XRcjxPiZJPjXV1gG7%2BO8o%2FmnjR9EJ6Lks%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce461a67949e54659c95a08d870162152%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382587636695144&sdata=G5BQz%2BwyRDFLjTxqlsqUQoLAWDiY8fDFWS9k3f1npjc%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
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On Wed, 14 Oct at 1:05 PM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status.

Return date Sep 28 2020 – 12:44
6220343045
AWB Z1675856

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 3:05 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Aug 31, 2020
Order ID: 6220343045
Tracking ID: Z1675856
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Aug 31, 2020, and shipped with Zajil-Express under tracking (Z1675856). Now as per Zajil-Express website the shipment has been returned to WH on Sep 28 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce461a67949e54659c95a08d870162152%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382587636725010&sdata=PhZya388E1OL7286eSA73qGDmqfWyvesOeCsaVjIEiE%3D&reserved=0>
164676:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com