Subject: Late delivery - order not shipped - Case id - 1543506 Order Number: 9604504458
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 19:54:31 -0700 (MST)

Hi Team, 

With reference to order # 9604504458 
Order Date: 9/24/2020 
Order has not shipped due to IT issue . AWB not generating. Kindly assist us if the order will be shipped or cancel it to resolve the case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 11 October, 2020 18:48:35 
Subject: Late delivery - order not shipped - Case id - 1543506 Order Number: 9604504458 

Hi Team, 

Please assist on the below concern as we have received an update from the warehouse as: Order has not shipped due to IT issue . AWB not generating. 

Problem statement - Late delivery - order not shipped from the warehouse 

Case id - 1543506 
Order Number: 9604504458 
Order Created: 9/24/2020 
AWB - not assigned 

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish