From: Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 05:04:22 -0700 (MST)

Hi Ezzaldeen, 

Audit Type 	Audited By 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 

	

	

	

Email 	Shakeeb Arsalan 	Ezzaldeen Mahyoub 	1509556 	NA 	22-Sep-20 	26-Sep-20 	0% 	Fatal 
Email 	Shakeeb Arsalan 	Ezzaldeen Mahyoub 	1511481 	NA 	23-Sep-20 	27-Sep-20 	0% 	Fatal 
Social media 	Fauzan Musalman 	Ezzaldeen Mahyoub 	1524571 	N/A 	27-Sep-20 	5-Oct-20 	0% 	Fatal 

Reason for Fatel : 

1509556 NA: T he customer is confused as the amount has been deducted for different order, but you did not explain what happened properly as the amount the customer has mentioned to be deducted is for different order. 

What should have been done: 
You should have informed the customer that the amount is for different order and the order has been placed successfuly & shared with him the order NO.