Subject: Re: Return Processing Request - 6219903948
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, mohamed nagy <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 00:20:57 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "mohamed nagy" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 11 October, 2020 13:22:11 
Subject: Return Processing Request - 6219903948 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date: Aug 30, 2020 
Order ID: 6219903948 
Return Tracking ID: 46175092202 

RMA: 24143024 

Assistance Required: Process the refund 

Issue Description: Customer raised a return request for 162292995 - - Bossini Printed Linen Shorts with Pocket Detail and Belt Loops and the item has been delivered back to warehouse successfully on Sep 12, 2020. Status of refund is in SUBMITTED_TO_WAREHOUSE. 

A child ticket was raised for the same under Ticket: 1511222 however, the same is pending since 17 days without any action. 

Kindly assist in closing this. Thanks for your assistance. 

Regards, 
Apoorv