Subject: RE: Extra amount refunded // 7401374757
From: Megh singh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 06:12:57 +0000

Hi Shakeeb,

Please take it to customer care.
We don’t have customer transactions history.

Kind regards
Megh

From: Shakeeb Arsalan
Sent: Tuesday, October 13, 2020 7:56 AM
To: Megh singh <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Hi Team,

Any Update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 7:15:10 PM
Subject: Re: Extra amount refunded  // 7401374757

Hi team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 7:01:22 PM
Subject: Re: Extra amount refunded  // 7401374757

Hi Team,

Ticket id: 1457975

Problem Statement: Extra amount refunded

Order Date: Sep 9, 2020
Order ID: 7401374757
RMA: 43395219
Tracking ID: 45443567131;I07FE88

Assistance Required: Need urgent Refund

Issue Description: The customer create a return request for all 14 items and returned only 4 items out of them. Now the refund has been processed for all the 14 items i.e, BHD 52.4
​
The name of the return items are:
​
161579893 - - Sustainable Plain Jog Pants with Pocket Detail and Drawstring
161426502 - - Raglan Sleeves T-shirt with Plain Jog Pants
161426506 - - Full Length Plain Pyjamas with Pocket Detail and Drawstring
162159033 - - Full Length Solid Jog Pants with Pocket Detail and Drawstring
​
And the total cost of the 4 returned item is BHD 16.79.
​
Now, customer wants to repay the extra money BHD 35.61 and we request you to please and look into this.

Thank you for your help

Regards,
Shivani

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