Subject: FW: Customer Complaint - 9604398064
From: Mohamed Mahmoud <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Oct 2020 12:52:42 +0000

Hi @seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> please do the needful

From: Gito Varghese <[email-masked]>
Sent: Monday, October 12, 2020 4:48 PM
To: Raveen Sethupathy <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Namrita Kanjani <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Customer Complaint - 9604398064

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: X73-2T83-B2XS-GKPK-B|Start Date: 04.10.2020 00:00:00|End Date: 04.11.2020 23:59:00

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 200 AED|Minimum Threshold Value: 350 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Monday, October 12, 2020 at 3:55 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer Complaint - 9604398064

@Gito Varghese<mailto:[email-masked]>

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 3:55 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer Complaint - 9604398064

Dear,

Please issue,  200 TH 350, BS, one month.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 3:23 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Centrepoint Ras Al Khaimah 2 <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Hi @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>

We can't ask customer to wait any further, pls get this marked as lost.

Also, issues a GV of  AED 200/- to customer as compensation.

Regards,

Sachin

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 9:52 AM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Centrepoint Ras Al Khaimah 2 <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Dears,

Please confirm if we should consider if lost and process refund, reshipped product from BS again, or fulfilled this order from store?

Regards,

Mahmoud Emad

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 8:50 AM
To: Centrepoint Ras Al Khaimah 2 <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Hi Team,

The subjected order no we have shipped on Dated 25-Sep-2020 . The shipment was verified by the driver before signing the manifest. Kindly check with the driver because there is chance , by mistake may the driver has handover the shipment to some other store.

Attached is the manifest for the same.

Thanks & Regards,

Deepak Damodaran

From: Centrepoint Ras Al Khaimah 2 <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 10:25 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer Complaint - 9604398064

Dear Team,

Good Evening!

This is to inform you that upon verifying cctv We did not receive that order number. We only received two small parcels. There was no footage who sign the paper. We cross check with the team that signature does not belong to them. Kindly refer below cctv footage of the orders received excluding order number 904398064 which was car seat and should come in big box.

Thanks & Regards,

Merry Ann

CP-RAK2

052-6935916

________________________________

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 8:34 PM
To: Centrepoint Ras Al Khaimah 2 <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Dears Store Team,

AS per attachment, order shipped from Coloc and delivered to Store on 25th September.

Please confirm if you physically received Order IDI 9604398064, pallet ID UAEJAPLT000429.

Regards,

Mahmoud Emad

Implementation Lead

WEB TEAM.

Landmark Tower, Dubai Marina, Dubai

Contact Number+971-4-517-2094

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 7:25 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

@Mohd Rafeeq<mailto:[email-masked]> & @Jainul<mailto:[email-masked]> - Can you ask the CP RAK store guys to check at the backstore?

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C77f97cb46ed84c86c56c08d86ead1472%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381036950261447&sdata=SdsqAcl7NicBrGUP68uBFb9%2B%2FZoeOfkS7%2BQFI1x28ZI%3D&reserved=0>

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 7:10 PM
To: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Hi Ritesh,,

Please find the attached manifest copy for the same . This we have shipped on Dated 25-Sep-2020.

Thanks & Regards,

Deepak Damodaran

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 6:32 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Hi @Deepak<mailto:[email-masked]> - Can you please share the status on order # 9604398064?

This is a DED case. Please revert promptly.

--

Thanks and Regards,

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C77f97cb46ed84c86c56c08d86ead1472%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381036950261447&sdata=SdsqAcl7NicBrGUP68uBFb9%2B%2FZoeOfkS7%2BQFI1x28ZI%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 6:24 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

+@Mustehsan Siddiqui<mailto:[email-masked]>

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 6:21 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>; Atul Arora <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Mohd Rafeeq <[email-masked]<mailto:[email-masked]>>; Bsu Rak2 <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint - 9604398064

Hi @Ritesh Sharma<mailto:[email-masked]> , @Atul Arora<mailto:[email-masked]>, @Praveen Jawadi<mailto:[email-masked]>, @Mohd Rafeeq<mailto:[email-masked]>,

Customer has raised the issue with Economic Dept, that order has not made available yet & as per the details, order was shipped from WRH to CP RAK (21012) on 25th Sep 2020.

Need your urgent intervention to ensure respective CP store is checking this & resolving the customer issue.

Regards,

Sachin

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 10:30 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint

Looping @Bsu Wml<mailto:[email-masked]> @Sameer Koothalikutty<mailto:[email-masked]> Please confirm if the order has been dispatched from WH to the store?

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 9:15 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please check and action.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 6:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Complaint

Hi @Escalations Dxbteam<mailto:[email-masked]>,

Pls get in touch with below customer & resolve the issue.

Regards,

Sachin

From: Amitesh Tomar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 5:39 PM
To: Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Customer Complaint

Team,

Pfb the details of customer complaint from DED

Order # 9604398064

Mob - 050 1010 132

Name - Abdu  Aziz Al Ali

Issue: Order delayed

Pls call the customer and sort out his problem

Regards

Amitesh Tomar

Babyshop | Deputy General Manager| Finance |

P.O. Box 52623 | Dubai, United Arab Emirates |

Board: +9714 517 5400 | Direct : +9714 517 5404 | Mobile : +97150 844 7301 |

E-mail: [email-masked]<mailto:[email-masked]> | www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C77f97cb46ed84c86c56c08d86ead1472%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381036950271436&sdata=OrGBdgY7bIuZ%2FJRRA%2BYkhw8u%2BT48BSZkyVU7f08rSKA%3D&reserved=0>

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