Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Oct 2020 07:13:07 +0000

Dear Malik/Jagmohan,     Thanks for the update.      As per your confirmation, we are proceeding with the ticket # 162565 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Arpana Raj | Technical Engineer         FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595                           Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 12 Oct at 12:40 PM
                            ,  Malik Ismail <[email-masked]>  wrote:

Hi Jagmohan,

 

 
 Thanks. Please confirm if should create RMA manually , as there is no RMA created so far. 

  

 Regards, 

 Malik  

 

 

  
 From: Jagmohan Urmaliya (TCS) <[email-masked]>
 
Sent: Monday, October 12, 2020 10:58 AM 
To: Malik Ismail <[email-masked]>; FarEye Support <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked];
 Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

 

 Dear Malik, 

 

      NDR message is consumed in OMS and the same has flown to Hyrbis as well.

 

 
 Regards 

 Jagmohan 

 

 

 

From: Malik Ismail <[email-masked]>
 
Sent: Monday, October 12, 2020 10:38 AM 
To: FarEye Support <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

 

   
 
 Hi 
@Jagmohan Urmaliya (TCS), 

 

 Please do the needful. 

 

 Regards, 

 Malik 

 

From: FarEye Support <[email-masked]>
 
Sent: Monday, October 12, 2020 10:19 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]> 
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

 

   

External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 
As per your concern, we have successfully updated the shared AWB as NDR. Please check and confirm the same.

 

 
​

 

 
​

 

 
Let us know if any further assistance is required from our end. 

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Arpana Raj |
Technical Engineer

 

 

 

 

 
FarEye
 - Enabling Digital Logistics | Call: +91
 70-6595-6595 

 

 

 

 

 

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 11 Oct at 12:07 PM
, Malik Ismail <[email-masked]> wrote:

 

 
 Hi Ipsit, 

 

 

 
 RTO delivered 06-09-2020. 

 

 

 

 

 

 

 
 Regards, 

 
 
 Malik

 

 

 From: FarEye Support <[email-masked]>
 
Sent: Saturday, October 10, 2020 3:49 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; Escalations Dxbteam <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>;
 Malik Ismail <[email-masked]> 
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Ismail, 

 

 

 

 
 
 Could you please share the timestamp at which the same has to be updated. 

 

 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

 

   

 

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 
 
 Digital Disruptor 

 

  

 
 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
162565:211857

 

 
 
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162565:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com