Subject: Refund approval.
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 11 Oct 2020 19:48:48 -0700 (MST)

Hi Team, 

Kindly assist us to cancel the shipment (645248199223999991) from the order #6452481992. The status is still Ready to shipped since order placed on 20-Nov-2019 

Regards. 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 11:59:50 
Subject: Re: Refund approval. 

Hi Team 

Problem Statement : C&C partially shipped order 

Ticket id : 1450762 
Order Date : 20 NOV 2019 
Order ID: 6452481992 
Tracking ID : 645248199223999991 
Total Price : 91.91 SAR 
Store Code; Max60205 

Issue Description : The Customer placed C&C order for 5 items the order on 20/011/2019 , and till now he received only 1 item and the rest of the items are still ready to shipped , ​ 
we created child ticket no action has been taken and the items are also not available to cancel . 

Case history : The customer reached out to us on 02/09/2020 and . 

Customer's history : the customer is with us since 11/20/19 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Shafeeque