Subject: Refund approval for missing item/ 8374368212
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 11 Oct 2020 19:30:44 -0700 (MST)

Hi Team, 

Kindly assist us get refund approval for the below missing items case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 11 October, 2020 11:04:32 
Subject: Refund approval for missing item/ 8374368212 

Hi Team, 

Problem Statement: Missing items 

with reference to ticket id: 1558405 
Order Date : Mar 26, 2020 
Order ID: 8374368212 (Babyshop) 
Tracking ID: 100040929556 
Total cost of the missing items: KWD40.6 

Assistance Required: Need Refund approval. 

Issue Description: Customer placed order for 5 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 5 items has been Delivered from our side. 
Case history: 2 ITEMS OUT OF 5 IS MISSING,. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing items are: 
1) 161628820 - - Spider-Man Printed Folding Table and Chair Set quantity (3) KWD29.70 
2) 161628821 - - Moose Shopkins Printed Table with Chair quantity (1) KWD9.90 
we have already escalated to the warehouse for the same but we are informed that the items have been shipped in one container. 

kindly provide us the refund approval so that the ticket can be closed. 

Regards, 
Asjad