Subject: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 11 Oct 2020 19:20:21 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 11 October, 2020 10:21:03 
Subject: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050 

Hi Team, 

The customer has reported to us that he has recived only two items out of 14 items for the below order. 

Problem Statement: Missing item 

Order Date: 9/23/2020 
Delivery Date: 9/25/2020 
Case id - 1523829 
Order ID: 9604351050 
Tracking ID: FP0924000941 

Total order value: AED 331.65 
Missing items value: AED 158.85 

Received items: 
1. 157124209 - - Giggles Embellished 6-Piece Gift Set 
2. 161761700 - - Juniors Apricot Swing Chair 

Missing items: 
1. 159659288 - - Pigeon Nursing Bottle - 120 ml 
2. 153740982 - - Juniors Solid Sleeveless Bodysuit with Round Neck 
3. 153740982 - - Juniors Solid Sleeveless Bodysuit with Round Neck 
4. 135543740 - - Juniors Cotton Balls 
5. 162374232 - - Juniors Printed Gift Carry Bag 
6. 153843677 - Avent - Avent Bottle Brush 
7. 162078848 - - Giggles Feeding Glass Bottle with Cap - 120 ml 
8. 157143223 - - Munchkin Delux Drying Rack 
9. 157143223 - - Munchkin Delux Drying Rack 
10. 162305454 - - Juniors Solid Polo T-shirt with Short Sleeves 
11. 162341663 - - Juniors Striped Polo T-shirt with Short Sleeves 
12. 162613355 - - Juniors Striped Sweater with Round Neck and Long Sleeves 

Assistance Required: Need the missing item or approve the refund for the misisng items. 

Issue Description: Customer placed an order for 15 items but as per the customer only received 2 items, one item has been cancelled Under the consignment details we can see that we have shipped only 14 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish