Subject: Kuwait Credit Card Payment Issue
From: Mohammad Shababe Quamar <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, ccbackoffice <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 11 Oct 2020 10:12:11 +0000

Hi Team,

Kindly I want to inform you that, if we have facing issue regarding Credit Card refund issue in Kuwait. Please see the below mention instruction.

Case :- Customer want refund amount transferred into credit card, but system issued RV or MC, so in this case, follow the below steps.

  *   First block the RV / My credit.
  *   No need to create a ticket in Hybris.
  *   Raise the JIRA ticket and assign to [email-masked]<mailto:[email-masked]>

If any clarification, feel free contact with me regarding this.

Thanks,
Shababe Quamar

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