Subject: Re: Refund for returned item 9605198546 /
From: FODEL Support <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Pooja Sharma <[email-masked]>, Atmaram Tiwari <[email-masked]>, Gopinath N <[email-masked]>, "seeta.seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Haedar Mohammad <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Sun, 11 Oct 2020 09:35:57 +0400

Hi Jessie,

Mentined shipment is collected by the customer.

Please do not hesitate to contact us for any further assistance.

Thanks & Regards,

*Amylin Sedo*

*Customer Support Group*
Email    [email-masked]
Mobile  +971588372854
 Tel.      +97145571774

<https://fodel.com/>

On Sun, Oct 11, 2020 at 8:41 AM Jessie Caparas <
[email-masked]> wrote:

> @FODEL Support <[email-masked]>
>
>
>
> Can you please confirm if we took this order back in the store?
>
>
>
> @Pooja Sharma <[email-masked]> @Atmaram Tiwari
> <[email-masked]> @Gopinath N
> <[email-masked]>
>
>
>
> Can we please delete RMA # 1000026701?
>
>
>
> The customer created a return request online however the customer left the
> item in the pick up location as well.
>
>
>
> Thank you and Kind Regards,
>
> Jessie Caparas
>
> Email: [email-masked]
>
> T: +97145172087
>
>
>
> *From:* Shakeeb Arsalan <[email-masked]>
> *Sent:* Sunday, October 11, 2020 7:43 AM
> *To:* Jessie Caparas <[email-masked]>
> *Cc:* seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <
> [email-masked]>; Mohammad Musaed <
> [email-masked]>; Apoorv Joshi <[email-masked]>; M
> Ataullah <[email-masked]>; Haedar Mohammad <
> [email-masked]>; Ezzaldeen Mahyoub <
> [email-masked]>
> *Subject:* Refund for returned item 9605198546 /
>
>
>
> *External email sender, please take precaution.*
>
> Hi Jessie,
>
> Issue Description : Late refund (Fodel Order)
> Order Date : Sep 28, 2020
> Order ID : 9605198546
> Item ID : 160040795
> RMA : 1000026701
> Amount to be refunded : AED 49.00
>
> Issue description : as per the customer, he placed the return request on
> 30th of Sept and return the product to the same store he collected the
> order from on 1st of Oct.
> Now the customer is chasing us on social media for the refund.
>
>
> Can you please advise regarding the refund !
>
> Regards
> Shakeeb
>
>
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