Subject: Re: FW: Late Delivery//6221932171
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Oct 2020 17:06:51 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shailesh Bisht,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 10 Oct at  4:41 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings from FarEye!  We would like to inform you that we have received your concern regarding the order status mismatch and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.  We are happy to help 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fd8098055f04bd3c9ac3eeef67ccd16a42cdc7210ea987a7188c510a6056d6e1 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Sat, 10 Oct at  4:28 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 This order is already marked as RTO delivered by Saudi Post but in Fareye, it is still showing as out for delivery. 

 

  

 

 Can we please mark it as RTO delivered for it to be updated as NDR in our system to refund? 

 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Jessie Caparas  
Sent: Saturday, October 10, 2020 2:57 PM 
To: [email-masked]; Vishwajeet Singh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>; 'Seeta Seeta'
 <[email-masked]> 
Subject: RE: Late Delivery//6221932171 
Importance: High 

 

   
 
 Hi Team, 

 

 This order is already marked as RTO delivered by Saudi Post but in Fareye, it is still showing as out for delivery. 

 

  

 

 Can we please mark it as RTO delivered for it to be updated as NDR in our system to refund? 

 

 FYI 
@Vishwajeet Singh

 

 
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Saturday, September 26, 2020 3:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late Delivery//6221932171 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Need your assistance in the below case. 

 

   

 

 

  

 
 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Seeta Seeta" <[email-masked]> 
To: "ashadi" <[email-masked]>, "hmdokhail" <[email-masked]>, "RMeshref" <[email-masked]>, "AMSHWEKAN" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Ali Atef" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, September 22, 2020 5:03:59 PM 
Subject: Re: Late Delivery//6221932171

 

   

 
 
 Hi Team, 

 

 
 
 With reference to the order number 6221932171, the order was shipped from our side on 8th Sept and till now it's in transit. We request you to kindly arrange the
 delivery asap for tracking number CRDSAL0063978920. 

 

 
 
 If you need any details please let us know. 

 

 

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 22 September, 2020 15:47:19 
Subject: Late Delivery

 

   

 

 Hi Team, 

 

 
 
 Subject : Late delivery 

 

 
 
 Problem Statement – Late Delivery 

 
 
 Order Number: 6221932171 

 
 
 Tracking ID: CRDSAL0063978920 

 
 
 Assistance Required – Need urgent delivery 

 
 
 Order date : 06/09/20 

 

 
 
 Please update us about the delay in delivery and arrange a delivery ASAP as per the order has been shipped on 08/09/2020 

 

 
 
 Regards, 

 
 
 Atef 

 

 

   

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com