Subject: Re: Arabic Language Test - Mohamed Shaheen
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 10 Oct 2020 02:43:55 -0700 (MST)

Hi harpreet, 

The candidate is native, 
My evaluation is 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, October 8, 2020 5:38:20 PM 
Subject: Fwd: Arabic Language Test - Mohamed Shaheen 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Oct, 2020, at 14:12, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamed Shaheen / (+91) 8587089105 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would apologize for the customer for the delay and I will explain to the customer the misunderstanding happend from my side and I will correct the mistake and inform the delivery about the correct address and and as a courtesy I will offer the customer a compensation such as discount on the next order to keep retaining the customer and ensure he will use our services one more time. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm Egyptian citizen living in India on Employment visa E1 sponsored by my current employer Radical minds technologies , I have been in India for almost 11 month , working as team leader for Arabic travel process. 

I'm graduated from faculty of arts and my major is English literature , I speak Arabic as my mother tounge and I speak fluent English with American accent. 

I have experience total of 9 years between customer service , sales and travel industry , I have been working in multinational organisation such as CWT and Teleperformance and I have extensive knowledge in the all the above fields. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين خدمه العملاء الجيده والممتازه هوا مدي رضاء العميل عن الخدمه بمعني أنه لو عميل عنده استفسار او مشكله واتصل بخدمه العملاء العميل متوقع أنه الاستفسار بتاعه أو المشكله تتحل في اسرع وقت وبأحترافيه ، دي خدمه عملاء ممتازه ، لكن لو العميل اتصل ومالقاش حل لمشكلته أو الموظف مقدرش يجاوب علي استفساره دا مش شرط يكون غلطه الموظف ممكن يكون الموظف معندوش الخبره الكافيه أو ماحدش التدريب الكافي أنه يقدم خدمه عملاء ممتازه 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اولا خبرتي الكبيره في اكتر من مجال زي خدمه العملاء ، والمبيعات وكمان السياحه ، ولاني اتعاملت خلال سنين شغلي مع كل انواع العملاء سواء داخل مصر أو امريكا او كندا وكمان الخليج دا بيخليني عندي خبره في فهم العميل وطلباته بالاضافه كوني اني تيم ليدر أو سوبرفايزر كمان خلاني اشوف الأمور من اكتر من زاويه سواء من ناحيه الموظف أو من ناحيه الشركه واحاول أوفق بين واجهتين النظر دول عشان الكل يبقي مبسوط ومركز في شغله. 

كمان اني متواجد داخل الهند كتجربه جديده دا ساعدني كدا في الانفتاح والاستقرار والحقيقه اني مبسوط جدا هي الهند ومعنديش اي نيه اني ارجع مصر ودا طبعا ميزه اني هفضل مستمر في الشغل لمده طويله 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا الحقيقه خلال فتره تواجدي في الهند زرت مدينتين في منتهي الجمال هما منالي وريشيكيش واستمتعت جدا بالتلج والمناظر الخلابة للجبال في منالي ، كمان استمتعت جدا في ريشيكيش خصوصا لما عملت رافتينج في نهر الجانجا وزرت معابد كتير والحقيقه كانت تجربه رائعه ، كمان في مدن كتير لسا هروحها بمجرد الأمور ما تتحسن في الهند منها مثلا اجرا وتاج محل وكمان جوا وكيرلا مومباي وبانجالور انا الحقيقه حبيت الهند جدا جدا من احلي البلاد الي انا عيشت فيها