Subject: Refund issue #6221072971
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 21:23:26 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 9 October, 2020 21:35:56 
Subject: Refund issue 

Hi Team, 

Problem Statement: Refund Not Proccessed 
Order Date : 03/09/2020 
Order ID: 6221072971 
Tracking ID: FP09040001953 
Assistance Required: Refund not processed 
Issue Description: Customer returned the item at store and received a receipt indicating that the amount will be credited to " Credit card " however he complains that he did not receive the amount and there is no RTS proof in the Hybris. neither return is appearing . 

Kindly do the needful and find the attachment . 

Regards, 
Shafeeque