Subject: Re: refund approval case ID: 1516850
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 9 Oct 2020 20:43:44 -0700 (MST)

Hi Ammar, 

RMA already processed to my credit. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 4 October, 2020 09:29:44 
Subject: refund approval case ID: 1516850 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1516850 

Order Date : 13-Sep-2020 

Order ID: 9602866088 

Tracking ID : 960286608899990001 

Total Price : AED 89.00 

Issue Description : 
The order was placed on 13-Sep-2020 and he raised a return request on 17/092020 and he handed over the items to the courier partner on 21/09/20 as per the customer , he shared the return receipt. 

items detail: 
162652990 - - Promate LaBoca Deep Bass Over-Ear Wireless Headphones QTY 1 AED 89.00 lifestyle 

Case history : The customer reached out to us on 25 Sep 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 24/11/19 and this is his 21th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif