Subject: Order shipped partially: Case id - 1539672 Order ID: 9605323546
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 9 Oct 2020 16:10:43 -0700 (MST)

Hi Jessie, 

Kindly help us to cancel the item (162554157 - - Sustainable Solid Polo T-shirt with Short Sleeves) from order #9605323546 as its not available for cancelation. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 9 October, 2020 17:20:55 
Subject: Order shipped partially: Case id - 1539672 Order ID: 9605323546 

Hi Team, 

Please see the below image for the response received from the warehouse. 

Problem Statement: order shipped partially 

Order Date: 9/29/2020 
Delivery Date: 9/30/2020 
Case id - 1539672 
Order ID: 9605323546 
Tracking ID: FP0929000665 

Item name: 162554157 - - Sustainable Solid Polo T-shirt with Short Sleeves 
Item cost: AED 35.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 items, Under the consignment details we can see that we have shipped only 1 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish