Subject: Re: Missing Item case - Order ID 6226703227, Item ID 162317232, Value SAR 7.00
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 21:28:21 -0700 (MST)

Hi Nikhil, 

Refunded today. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 8 October, 2020 20:49:45 
Subject: Missing Item case - Order ID 6226703227, Item ID 162317232, Value SAR 7.00 

Dear team, 

Problem Statement: Missing items 
Order Date: 23/09/2020 
Order ID: 6226703227 
Tracking ID: FP09250001762 
Assistance Required: Refund for missing item 

Issue Description: Customer placed order for 08 items but as per the customer he/she has only received 07 items, Under the consignment details we can see that all 08 items has been delivered from our side. 

Customer history: 1 ITEMS OUT OF 08 IS MISSING, CUSTOMER WANTS THE REFUND FOR THE SAME. THE CUSTOMER IS WITH US SINCE MARCH 2020 AND THE CUSTOMER HAS COMPLETED 6 ORDERS WITH US. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162317232 - - Juniors Printed Bib with Hook and Loop Closure the cost of the item is SAR 7.00. 

Requesting for the approval for the refund for the missing item. 

Regards, 
Nikhil