Subject: Re: Late Shipment C&C #6219194426
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Oct 2020 21:12:26 -0700 (MST)

Hi Jessie, 

As per customer he want to cancel the order and get the refund. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 3 October, 2020 16:38:29 
Subject: RE: Late Shipment C&C #6219194426 

Hi Fauzan, 

Do we need to ship or cancel? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, October 2, 2020 6:54 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Late Shipment C&C #6219194426 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6219194426 . 

Store Code: Max60129 

The order is C&C order and placed on Aug 27, 2020 . but till now the status of the order is Submitted To Warehouse. and no consignment generated yet. We have created a child ticket but no update since 11 days ago. 

Kindly check and assist us to close the case asap. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 October, 2020 14:45:24 
Subject: Late Shipment 

Hi Team 

Problem Statement: Late Shipment 

Order Date : Aug 27, 2020 

Order ID: 6219194426 

Store code: Max60129 

Assistance Required: Need Urgent Shipment and Delivery 

Issue Description: The order was placed on Aug 27, 2020, but still not shipped the order and customer is complaining late delivery so we request you to arrange shipment and delivery on a priority basis. 

Note : i have created child ticket on 21 Sep 2020, but still not shipped the order so we request plese do the needful. 

Regards 

Hafizullah 

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