Subject: Re: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Abdulqader Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 8 Oct 2020 20:50:36 -0700 (MST)

Hi Abdulqader. 

What is the total price of the missing item. you have written the total price of the order. if you escalating for refund approval write only the amount which have to be refunded. 

Regards, 
Fauzan 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 8 October, 2020 12:10:37 
Subject: Refund approval 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1547459 

Order Date :Sep 30, 2020 

Order ID: 6228693295 

Tracking ID : S002422123443 

RMA: 1000051535 

Total Price : SAR 241 

Issue Description : 
The order was placed on Sep 30, 2020 but he did not receive his complete order 
now he is looking for his missing item or refund. 

item detail: 
162524229 - - Slip-On Textured Sports Shoes Price (67) 

Case history : The customer reached out to us on 5 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 8/22/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Abdulqadr