Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ali Atef <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 8 Oct 2020 20:46:42 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. Order was placed on Apr 29, 2020 and the status of the consignment still shipped but the tracking number is invalid. Now customer is chasing us for refund. 

Kindly check and help us to get refund approval for the case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 12:01:49 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1560534 
Order Date : Apr 29, 2020 
Order ID: 6487109138 (Max) 
Tracking id: 45946982782 

Total Price : 264 

Issue Description : The Customer placed the order on Apr 29, 2020 and it is pending since then the order was marked as "Shipped" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 7 Oct 2020. 

Customer's history : The customer is having 8 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef