Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ali Atef <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 20:18:16 -0700 (MST)

Hi Jessie, 

Kindly assist us to to to mark the order as NDR and refund for customer. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 09:14:03 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1479592 
Order Date : Aug 30, 2020 
Order ID: 6220095788 
Tracking id: FP08310002110 

Issue Description : Customer placed order on Aug 30, 2020 and till now she has not received the order. As per the hybris the status is in transit but in Fayere the status is RTO. 

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was escalated to the LMG courier but no action has been taken. 

Customer's history : The customer is having 6 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Atef