Subject: Late Shipping /// 6224579535
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, [email-masked], [email-masked]
Date: Thu, 8 Oct 2020 20:10:25 -0700 (MST)

Hi Team, 

With reference to order ID: 6224579535 
Tracking ID: N/A 
Customer placed order on Sep 16, 2020 and till now he/she has not received the order. As per the hybris there is no consignment details. 
Kindly check and do the needful. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 08:54:02 
Subject: Late Shipping /// 6224579535 

Hi Team, 

Ticket: 1515936 
Child Ticket: 1517247 

Problem Statement: Late Shipping 

Order Date : Sep 16, 2020 
Order ID: 6224579535 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on 16 Sep, 2020 but still is showing "IN_PROGRESS". 

The customer now requesting to cancel it so he can get the refund. 

Also, I have raised child ticket but it has been closed alreday wihoit any resolution. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani