Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Ali Atef <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 8 Oct 2020 20:08:08 -0700 (MST)

Hi Jessie, 

Kindly assist us to cancel the order as it has not been shipped since Aug 11, 2020. to refund for customer. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 08:37:56 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1474074 
Order Date : Aug 11, 2020 
Order ID: 6215262501 
Tracking id: no consignment 

Issue Description : Customer placed order on Aug 11, 2020 and till now she has not received the order. As per the hybris there is no consignment ready for the order. Customer wants to cancel his order and wants the the refund asap. 

Case history : The customer reached out to us on 11 Sep 2020 and since then the issue was escalated to WH but no action has been taken. 

Customer's history : The customer is having 14 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef